Refund policy

Return and refund policy

We offer a 30-day return window. You have 30 days after receiving your order to request a return.

To be eligible for a return, items must be unused, unopened, and in the same condition received, including original packaging. Proof of purchase is required.

To start a return, contact Maru Beauty through the Contact page. If your return is approved, we will provide instructions for where and how to send your item. Items sent back without an approved return request may not be accepted.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us as soon as possible with your order number and clear photos of the issue. We will review the order and help make it right.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns on:

Opened or used skincare, beauty, or personal care products.
Items with broken seals or missing original packaging.
Final sale items.
Gift cards.

If you are unsure whether an item is eligible for return, contact us before sending it back.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order after the return is approved.

European Union 14-day cooling off period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days for any reason. Returned products must still be unused, unopened, and in their original packaging, with proof of purchase.

Refunds

After we receive and inspect your approved return, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed, plus any additional time required by your bank or card provider.

Original shipping charges may be non-refundable unless the return is due to our error.