Refund policy
Refund & Return Policy
At Maru Beauty, we want you to love your purchase. If you're not completely satisfied, we're here to help.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, items must be:
- Unused, unworn, and in their original condition
- Returned with all original packaging and tags (if applicable)
- Accompanied by proof of purchase or order confirmation
Please note that returns sent without first requesting authorization will not be accepted.
How to Start a Return
To initiate a return, please contact our support team at:
Email: Support@MaruBeautyShop.com
Once your return request has been approved, we will provide detailed instructions on how and where to send your item.
Please note:
- Customers are responsible for return shipping costs.
- We do not charge any restocking fees.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at Support@MaruBeautyShop.com so we can evaluate the issue and make it right.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used personal care and skincare products
- Perishable goods
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale or clearance items
If you have questions regarding a specific item, please contact us before making your purchase.
Exchanges
The fastest way to exchange an item is to request a return for the original item. Once your return is approved and processed, you may place a new order for the desired product.
European Union 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason and without justification, provided the item is returned unused, unopened, and in its original packaging.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
Need Assistance?
If you have any questions regarding returns, refunds, or exchanges, please contact us at: